To submit a technical support issue, please email us at support@hacads.com or visit our HACADS Help Desk at https://hacads.com/my-hacads/ .  

 

The software downloads are in your My Hacads account. Follow this link to log in and view your current software licenses and downloads:

https://hacads.com/my-hacads/

Forgot your password? Link to reset your password if you are logging in to My HACADS for the first time. If you do not receive an email from My HACADS within 1 minute, it means your email is not linked to your license. Contact the registered main user so they can create an account for you.

If you do not know who the primary registered user is, please email sales@hacads.com with your license serial number.

HACADS Software Application Guides

Hazardous Area Classification Study Specifications

Privacy Policy

 

Welcome to the HACADS.com website (the “Site”) operated by Metin Consulting Inc. (Canada). Metin Consulting Inc. owns the HACADS software. 

Metin Consulting Inc. acknowledges the importance of protecting Client and User information collected through the business practices of this website. This page outlines our practices regarding the information we collect from you in connection with our website, as well as the use and disclosure of that information under this Privacy Policy. 

By submitting your information to HACADS/Metin Consulting Inc., you agree to the practices described herein.

 Data Use, Collection, and Disclosure 

HACAD and its Metin Consulting Inc. do not sell or reveal any personal information obtained from our website visitors without their consent to any third party or parties unless required to do so by law or other regulatory authorities. 


 We may collect personal information that you voluntarily provide to us. This may occur when registering for a free software demo, downloading documents and information, purchasing a product, registering as a software beta tester or pilot participant, submitting feedback, subscribing to emails, or contacting us via email. The contact information we collect may include the following:

  • Personal details, such as name, address, email address, credit card number, educational background, and professional information.
  • Communication history with our Help Desk.
  • Financial and purchasing data, including registration or participation in HACAD events and related information.
  • Information about device(s) and computer(s), used for software authentication, installation, testing, and operation.
  • Demographic data and cookies.

If you choose to post messages through our services, any personal data included within these postings, such as your name and email address, will be disclosed at your discretion.

We use your personal information and may share it with third parties acting on our behalf, for the following purposes:

  • Assisting in business operations.
  • Registering you for services.
  • Conducting surveys.
  • Providing technical support and resolving account issues.
  • Responding to support inquiries.
  • Fulfilling legal or governmental requirements.
  • Validating data through service providers.

Additionally, we may collect data regarding your interaction with our website and services. Website analytics tools may be used to gather information from your browser, including website visits and search engine usage. We may also collect and use IP addresses to diagnose network system and server issues, as well as to analyze general demographic information for service and product improvements.

Limitations and Capabilities

Your privacy is extremely important to us. However, we cannot guarantee that your private communications and personal information will not be disclosed to third parties due to existing legal, regulatory, and technical conditions. Therefore, you should not expect complete privacy regarding your account.

By authorizing us, you acknowledge that we may disclose information about you to private entities, law enforcement agencies, or government officials if necessary or appropriate for investigating or resolving potential issues or inquiries.

Sharing Information with Third Parties

We take precautions to protect the security of your contact information and personal data. However, no data transmission over the Internet can be guaranteed to be completely secure. As a result, we cannot ensure the security of any information you transmit to or from our websites. You do so at your own risk.

We do not share personal data for promotional purposes. When external presenters participate in our webinar program and attendees submit questions through the chat window, we forward the contact information to the presenter so they can respond directly.

We do not share personal information with third parties. However, in specific cases where we collaborate with others for training purposes, diagnosing client issues, or providing engineering consulting, we may share only the necessary personal data with third-party contractors acting on our behalf.

Deleting or Altering Your Personal Information 

You can request to modify your marketing contact status in our database or update your information by emailing sales@hacads.com. As a result, you may no longer receive future marketing or sales communications.

However, some information may be stored across multiple databases. Therefore, we cannot guarantee that all corrections or deletions will be reflected in every database.

If you prefer to opt out of receiving future mailings—except for those related to your account—you can do so by emailing sales@hacads.com. Additionally, you may opt out by using the unsubscribe link provided at the end of any subscription or marketing email.

Cookies

Cookies Usage

We may use cookies to enhance our products, services, and website, providing customers with a more convenient and relevant experience.

Cookies are small text files containing a limited amount of data that are transferred to your computer and can only be read by the server. They act as a unique identifier but cannot be executed as code.

These cookies help us personalize and improve your experience on Hacads.com.